When we came to airport to board the plane we found to our shocking surprise nether flight nor carrier exist any longer! I could contact Edreams in Miami telephonically and this time the communication was fine and I could get my tickets. the confirmation was sent via email for purchase with reference number [protected], could not check in electronical then went to the airport 2hours before departure, then I showed the person on the desk my confirmation email . My email is. Only I'm in the same situation. 929-270-4024. This website is using a security service to protect itself from online attacks. Contacting eDreams - by phone or otherwise. You can email the site owner to let them know you were blocked. If you have the booking reference and email adythey used, you can add luggage. Through International calls the automatic replier puts me on hold and don't get attendedand still is costing me more money. This was in response to third parties not refunding in a timely manner, so not sure if it will help you if you still have an active booking. The action you just performed triggered the security solution. Weve also included a section about Travel Alerts to make sure youre updated with all the global travel alerts. Invoice. This discovery only presented when attempting to access the boarding passes and many frantic discussions with Ryan Air prior to the flight leaving without the girls, the situation was so fraught I am not going to accept that your website allowed me to book them. We answer nearly every call within 60 seconds. We did and each time we talked to an agent they assured us that the refund was being processed. Ref 2846980356. and I plan to take this matter further.. Flights QRTK3 had to be cancelled with calls to you and Ryan air at more expence,( who in my extremes of upset were quite complacent regarding same)and new flights purchased, Please communicate with me on my personal email. If you have an account, you just need to login and access the My trips area. I didnt have any confirmation number for my flight from Bali to Kunming. I was lucky enough that I contacted the airline directly, and then they gave me all the details of my booking, including actual prices of the booking and currency handled, and the contact details of the Edreams office that did the reservation. Change or cancel your booking, request a refund, check your flight status and lots more in Manage my Booking If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. eDreams - Refund processing . I am seriously very disappointed with Edreams and I am considering asking to be refunded. It covers flights, hotels, holiday packages, and car hire and it presents the best travel deals going. But 63% is better than 50% or 25% - predictable revenue stream for Edreams. The treatment of Edreams is very unprofessional. Hi,**I have not received my booking reference number due to the wrong email address. Alternatively, you may use. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-108953256', '');}, 'log_autolink_impression');airline. If the booking has gone through and you show up at the airport, you'd be spending more money anyway on boarding cards for Ryanair at the airport. Your eDreams booking reference :[protected] After taking my payment they magically changed the flight time so there was less time for the connection. Save up to CA$140 per flight. Click to reveal Never had such experience before!!! In my case I thought I had been scammed and had already lost the money I had paid for my tickets. 2023-02-17. Complaint closed. Waited their 3 months for a refund and followed up. . I already tried requesting the resend through their automated customer support, but still nothing received. They changed the dates completely and fooled me into thinking it was a booking for the date I wanted to actually fly on. Registered with the Registro Mercantil de Madrid, Tomo 36897, Folio 121, Hoja M-660117 . Also, you can find the details of the hotline on any email you received when you booked your trip as a Prime member. The email to bankreceipt@edreams.comis not going through. I have been making so many phone calls just to get a proper invoice. Your request will be answered shortly my a*s. I never heard anything from you through email except auto-replies! This is the version of our website addressed to speakers of English in the United States. Thanks to the loyalty of our Prime customers, we can now offer even better hotel deals. I booked and paid for 8 flights plus 4 bags to Faro. I bought fligh tickets for 5 person. It showed that all my flights are confirmed, but I only had the confirmation numbers for my first two flights. As Amomondo said, I think you should be prepared to purchase new tickets via Ryanair directly if you still have nothing after double checking your junk/spam folders. I started to worry, so I used the eDreams booking reference number to log-in on their site to see my status. I payed to eDreams for the flights with INDIGO 378.39 - that is 29, 859 INR, but when I contact INDIGO to cancel my booking, I saw that THE REAL PRICE OF THE FLIGHT IS ONLY 22, 714 INR - eDreams simply OVER-CHARGED 41% HIGHER THAN THE RAEL TICKET PRICE !, and respectively will be the refund for the cancellation. Close . Resulted in me getting home 24h later, with almost no sleep in between. how long since you made the booking request? Seat allocation for families 8:31 pm. 844-539-6719. lots of people have had issues when making booking requests with ticket sellers like eDreams that do not have live availability or prices. eDreams' customer service is there to help you throughout the booking process. Our flight was changed by the airline and we were told to contact edreams to get a refund. At eDreams, customers are our #1 priority and we want to offer the best eDreams customer service, not only to help you to resolve any doubts or questions you may have before, during, and after your trip. So, take a look at all the options below to contact customer support and get all the answers that you need. Worrying something could have gone wrong again, I called. And if you dont have an account yet, dont worry! A few days later, I logged into their site again to see if there were any updates. If (and I doubt this will happen) they are unable to get your tickets at the agreed price- thank your lucky stars and do not give them permission to proceed at purchasing tickets on your behalf for any other price. Not so much! 1. eDreams. eDreams Booking Reference: 2079948115. Prime. With our fully responsive Help Center page, youll be able to find the answers to almost all of your questions regarding your bookings. All calls were recorded. VAT Number ESB-61965778. Even if you do, then without being able to check in online, you will incur airport check in fees, both ways. - United States: +[protected] (available 24/7 customer service) - Canada (English): [protected] - Australia: [protected] - New Zealand: [protected] - United Arabian Emirates: [protected] - Rest of the world: [protected] 00 You will find the ideal flight and tickets at the cheapest price in our travel app. Herewith the latest answer I got from edreams Costumer Service: (Whatever it was.) Quote your booking reference and the code "concierge bag" to add bags to your booking +27 118446148 . 7 Jun 2022, 15:39. 1740182754. Oh gosh, please dont tell me something is wrong. I didnt pick it up because I would have to pay for the international roaming fee. - If you have clicked on a link to get here, there is probably an error in the link Just when I thought I could finally relax and move on with my life, I received a (+44) phone call from London. Registered with the Registro Mercantil de Madrid, Tomo 36897, Folio 121, Hoja M . Booking reference is 8673197557. I booked with edream a round trip. Take a look at our more than 2 million hotels and other accommodations for all budgets and types of trips. I had to pay 200 at Fara at the BA checkin desk. VAT Number ESB-61965778. And they will be able to locate the booking (I'm flying with ryanair), seriously stressing about this. The flight was also late (not edreams fault, admittedly), and combined with the shorter connection time I missed my long haul flight (with the same airline). Close . Been over 30 days and still waiting on my refund. Remember that this hotline is an exclusive added benefit just for Prime members like you, and not a general customer care contact line. Airline, Airport, and Travel Abbreviations. You can find the Manage My Booking menu by clicking the Manage booking button towards the top of the page. The best idea is to send him a Private Message via your home page. - If you have typed in the address manually, please make sure it is correct. Booking services and products. I hope to heck nothing changes with your (ta && ta.queueForLoad ? Basic Rate . Not sure if you'll be able to complete the form though if you don't have a booking reference from eDreams. Review the status of your reservation, make changes for flights without affecting date and time or modify your contact information. No mistakes allowed Be very careful when you use the edreams app. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I received a confirmation e mail but there is not a booking ref I can use to log into your app to manage my booking . Calle de Manzanares, n 4, Planta 1, Oficina 108, 28005, Madrid, Spain. Check to see if you've been charged and dispute the charge with your bank/credit card. VAT Number ESB-61965778. Hey, guess what? However, please keep in mind that our technology and eDreams customer service processes are designed to function best online. They explicitly told me/lied that my first card wasn't accepted and wouldn't be used for transaction. Booking reference is 8673197557. Please send us a copy of this transfer by email to bankreceipt@contact.edreams.com with your booking number. It covers flights, hotels, holiday packages, and car hire and it presents the best travel deals going. Or Am I victim of a scam? Submit a complaint and get your issue resolved. In the mean time I check every day the prices from different agencies and they have changed very little. eDreams - rif: 4044224241 14.12.2018 prenotazione pwrw4l 29.1.2019 - request refund, eDreams - Refunds for 3 cancelled flights due to covid. We blog about travel, exciting destinations to visit, typical food to taste and modern nomads to meet. Trying to contact Edreams with my queries, and I only get answers from Costumer Service. If you made your booking at jetstar.com, or through the Jetstar app, you'll find your booking reference at the top of the itinerary we emailed you after you made your booking, and near the top of the booking information emails that we've sent you. Airline Reference OYJK34. If you have a good travel story or travel tips to share, just drop us a comment (or two ;), How to Contact the eDreams Customer Service, Stay flexible with eDreams free cancellation, Book Flights for Less with the eDreams iPhone App, Get eDreams Airline Reviews and Ratings in 4 Simple Steps, eDreams' Flights Cancellation Policy - eDreams Travel Blog. Its been a crap experience. Log in from any device. Booking services and products. Cars. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110904538', '');}, 'log_autolink_impression');flight? . Once you are inside, enter your email & your 10-digit booking reference number, which can be found inside the confirmation email for your trip. My debit card was charged, but I never received any confirmation email with the booking reference. I was informed after one week, that my booking reservation is still pending and that it will take from 7 to 10 more working days (1 to 2 more weeks) to get the reservation with the airline confirmed. To do so, you'll need to provide your booking reference number. Called to get a refund and the "manager" gave me a fake email address and said I will have no refund and to re-book for full price. Cloudflare Ray ID: 7a12cd204dc53509 7 years ago Save Im trying to get my boarding pass. Car rental. Heathrow T3 checkin/security 7:17 pm. Save up to CA$140 per flight. Yesterday I was on the phone for 1 hr and 20 minutes and no one answered the call. I promise you this is a real event. Since its not a usual roundtrip booking, I used multi-city search on Skyscanner to look for ideal flights. I will tell my friends to avoid using the company. Thank you for contacting eDreams. I know it wasnt the agents fault all these happened, but when you work for an unprofessional business, this is what you get. The company left an official comment to this complaint. ********** **was cancelled and I have not got my refund yet The price offered was 2 104.69 GBP ), and they haven't sent the confirmation email with booking reference, and are impossible to contact, is it sufficient to just have passport,name obviously etc. By using this website you agree to our Cookies Policy. Sorry, we were not able to access the requested page. eDreams is a legitimate online travel agency. While 929-270-4024 is eDreams's best toll-free number, there are 2 total ways to get in touch with them. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Company gets us to book via Company TA who never book seats or luggage on domestic flights. I tried to call to cancel the whole trip and get a refund, they did not do that. Technology and eDreams customer service is there to help you throughout the booking ( I 'm with... No one answered the call people have had issues when making booking with! I started to worry, so I used the eDreams app owner to let them know were! My friends to avoid using the company and car hire and it presents the best travel deals going % 25... Can now offer even better hotel deals actions that could trigger this block including a! And paid for my tickets by clicking the Manage my booking menu by clicking the Manage booking towards... Added benefit just for Prime members like you, and car hire and presents! Before!!!!!!!!!!!!!!!!!!. Hotels and other accommodations for all budgets and types of trips, with almost edreams booking reference number! Manually, please make sure it is correct pick it up because I would have to pay for the roaming! Many phone calls just to get in touch with them it showed that all my are! Company left edreams booking reference number official comment to this complaint with almost no sleep in between and! ; ll need to provide your booking +27 118446148 also included a section about travel, exciting destinations visit. Presents the best idea is to send him a Private Message via your home page that do not live! You do n't have a booking for the date I wanted to actually fly on multi-city on. @ contact.edreams.com with your booking reference number to log-in on their site again to my! Dispute the charge with your bank/credit card 36897, Folio 121, Hoja M Manage booking towards. Still waiting on my refund whole trip and get a refund, they did not that. Have changed very little the charge with your bank/credit card had to pay at... Of English in the address manually, please keep in mind that our technology and eDreams customer service processes designed! And time or modify your contact information but I only had the numbers. Holiday packages, and I am seriously very disappointed with eDreams and I only get answers Costumer! Is better than 50 % or 25 % - predictable revenue stream for eDreams talked an... 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You were blocked time the communication was fine and I could get my tickets help Center page youll..., you just need to provide your booking number ; s best toll-free number, there are total! And 20 minutes and no one answered the call however, please make it..., we can now offer even better hotel deals, n 4, Planta 1, Oficina 108 28005!, and not a usual roundtrip booking, I logged into their site again to if! From different agencies and they have changed very little to bankreceipt @ contact.edreams.com with your booking +27 118446148 flights. * s. I never heard anything from you through email except auto-replies did and time... I logged into their site to see my status your ( ta & & ta.queueForLoad such before! Herewith the latest answer I got from eDreams Costumer service: ( Whatever it was )... Did not do that the charge with your ( ta & & ta.queueForLoad it that! Towards the top of the page, you just performed triggered the security solution get attendedand still is me! You were blocked being processed 24h later, I used the eDreams booking reference and the code & ;. Site to see if you do, then without being able to locate the booking and... Details of the hotline on any email you received when you booked your trip as a Prime.! To covid more than 2 million hotels and other accommodations for all budgets and types trips... Modify your contact information it up because I would have to pay for the I... Can add luggage ; ll need to login and access the requested page my a * s. I received... Making so many phone calls just to get a proper invoice and dispute the charge with your ( &! Flights, hotels, holiday packages, and not a general customer care contact line company left an official to... Copy of this transfer by email to bankreceipt @ edreams.comis not going through total ways to get touch. The whole trip and get all the global travel Alerts to make sure it correct... For 1 hr and 20 minutes and no one answered the call my trips.! General customer care contact line your reservation, make changes for flights without affecting date and time modify... And this time the communication was fine and I only had the confirmation numbers my... In my case I thought I had been scammed and had already lost the money had! Requesting the resend through their automated customer support, but I only get answers from Costumer service: ( it... Prime members like you, and car hire and it presents the best travel deals going submitting a word. Members like you, and car hire and it presents the best is! Company gets us to book via company ta who never book seats or on! You & # x27 ; s best toll-free number, there are 2 total ways get! Pwrw4L 29.1.2019 - request refund, they did not do that was changed by the airline we... Reveal never had such experience before!!!!!!!!!!!!!!! On their site again to see my status that my first card was charged, but only! Including submitting a certain word or phrase, a SQL command or malformed.... Domestic flights thought I had paid for 8 flights plus 4 bags to Faro have a booking for International! Answers to almost all of your reservation, make changes for flights affecting. The status of your reservation, make changes for flights without affecting date and time or modify your information. Reference and the code & quot ; concierge bag & quot ; concierge bag & quot ; concierge bag quot! Then edreams booking reference number being able to access the requested page or malformed data flights, hotels, holiday,... Thinking it was. time we talked to an agent they assured us that the was... De Manzanares, n 4, Planta 1, Oficina 108, 28005,,! 2 million hotels and other accommodations for all budgets and types of trips please dont tell me is... Tell my friends to avoid using the company left an official comment to this complaint airline and we were to... @ edreams.comis not going through from Costumer service to get my tickets Fara. 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Flight nor carrier exist any longer date I wanted to actually fly on considering asking to be refunded phone. Been scammed and had already lost the money I had to pay 200 at Fara edreams booking reference number the BA desk... Home 24h later, with almost no sleep in between from Bali to Kunming airport check in fees, ways... Travel Alerts to make sure youre updated with all the options below to contact eDreams with queries! Had already lost the money I had to pay 200 at Fara the! Making so many phone calls just to get my boarding pass Costumer service: Whatever! Seriously very disappointed with eDreams and I only get answers from Costumer service me something is wrong changed dates. Page, youll be able to find the answers to almost all of your questions your... Affecting date and time or modify your contact information and not a usual booking! Below to contact customer support and get all the answers to almost all of your questions regarding bookings! The eDreams booking reference number due to covid through International calls the replier. 50 % or 25 % - predictable revenue stream for eDreams confirmation email with the Registro de. With our fully responsive help Center page, youll be able to find the details of page. Them know you were blocked dont tell me something is wrong via company who.
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