CC Help Jenn ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. such a waste of my time. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! 3D printed wristband for Princess Medallion Class Cruises. HELP please, Your app will not accept my booking number please advise thankyyou. I can't uninstall it and I want it GONE! Purchase accessories or personalize your Medallion and wear it however you like. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. Just FYIyou have responded to a posting that was created back in 2021. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Middle name. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Still no help after reporting this issue by phone 2 weeks ago. Medallion device will be waiting at the port for guests living outside the U.S. I have more than the 2 gb required. Started August 27, 2021, By Can't sign now for my wife. It's just, dammit! - Onboard Packages Started June 21, 2021, By And they are the new kid on the block. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! I'm from. Click "get online now". I cannt get my health status to open and boarding times . I ask if the supervisor could call me back and I was told an infactic NO! I want to be able to use the app.). Your advise & resolution required ! App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. When we go to the page on the app where this should be done it correctly shows our country of. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. There are many android uses who will be able to help you (I'm an Apple kind of person). I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Inconsistent and does does not work with android smart phones. I am unable to link my booking number to my medallion app, This has got too be the worst app I have ever tried too use. 19952023, The Independent Traveler, Inc. Does anyone know how I can do this outside of the app? Website: Visit Princess MedallionClass Website. You think you "deserve" special treatment? And they need to wait 90 minutes to do this? Our other single voyage works fine. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? The app won't load on our home computer either. The last part to complete my requirements is the photonot working for me. Phoned Princess but all they could say was reinstall the app but that has made no difference. Purchase food, drinks, stuff even laundry tokens! Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. Our other single voyage works fine. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. Ugh. Pre-planning helps you make informed choices about how you want to spend your time. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. WhenI try manually when I get to nationality it wont accept British Citizen. Does anyone know how I can do this outside of the app? Passport GLYNIS BARBARA SALZER. It's just, dammit! You have bigger fish to fry than worrying about this app. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Is the app available in multiple languages? You can also access these experiencesthrough your stateroom TV and digital portals around the ship. The app cannot understand that the middle name is the second name that appears when the passport is scanned. Just FYIyou have responded to a posting that was created back in 2021. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. I am trying to fill out the Travel document section. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. Started August 27, 2021, By For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. I may cancel this cruise and go back to Norwegian. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. This Clears both data and cache. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. Peoole have been booking table reservations for 2023, so you are not too early. It also offered a 4 or 6-top. Also, mention the most recent voyage you were on with Princess. After scanning my passport and filling in the details, I press SAVE. CC Help Jenn The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. So travel documents not accurate and unable to load credit card details. I think this is down to semantics. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. And they need to wait 90 minutes to do this? Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. Please, a line by line instruction guide? How can this be resolved? However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Medallion Class App on iPhone does not load, just get the "turning circle". However, the app has not updated and still only records up as Ruby membership. Not worth the effort or worry. My partner has same problem. CC Help Jenn That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. I want to be able to use the app.). Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Merci de m'aider. If there are certain things that have to be done in a specific order, the app should make that CLEAR. Personalize your dining experience with Dine My Way reservations. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. Click on "Try our web version". I've called Princess about this multiple times to no avail, being left on hold for hours at a time. Realize you forgot sunscreen by the pool? For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. How can I get help with my Medallion device on board? I have been trying since March to link my cruise in the medallion app. . Have dinner at the same time each night or change it based on what works or you. Expected to be able to take a security photo and can't. I opened a new account but it also revert to the old booking number and ship. There are several lengthy threads on the MedallionClass App, one specific to Android. My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. App is also up-to-date. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. It states the reservation does not exist. Therefore I cant complete the check in process. I have a receipt for it. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. Pretty sure everything else is manual entry. There must be a easier way of checking in. @Travelw This is from the medallion FAQ's on the Princess site. Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. Using a photo in my drive file - nope. Walk along sun-kissed beaches in laid-back style. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. Can you help me? I believe they have the ability to make updates within the app on your behalf if there's an issue. I am currently using IPhone 11. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. CC Help Jenn Easily monitor your onboard expenses by accessing your portfolio on your smart device. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Wi-Fi everywhere on board so you can text, post photos, video chat and more! I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Even when I put only my first name the blue save comes up, but does not save the info. Give an option to put you in the queue and call you back when someone can help you. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. It keeps telling me to try again later. It's just, dammit! Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Youll love the ability to message them through the app. What happens if I lose my Medallion wearable? It says "INVALID VALUE" for my email address so the next button isn't accessible. By I've never been asked to show the app at check in. The app will not load onto my iPad or open on my laptop for the web version. Won't load wearable page to order my items. Have called numerous numbers and went around the world only to eventually come back to the original operator, W Went in to find out why and screen went blank and white. I entered the wrong birthdate and it won't let me edit the information. As said above, you'll still need your vacc card at check-in. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. Worthless app and website. I still don't see anything about choosing an arrival time but at least I'm in . We actually have our own Princess webpage too,. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . Start your vacation sooner while maintaining physical distance. Can't save. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. You can also access these experiences through your stateroom TV and digital portals around the ship. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) If so, you would have historical records of personal information that should have been converted over to the MC App. What they don't tell you is that it won't work if your phone is too old. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Frustrating to use and had have customer service help with it. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? I have tried taking a picture - nope. Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. Force Stop the Princess MedallionClass App. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). To use the MedallionClass app for check-in process you will need: booking number. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. EDL). Very poor app. When I uploaded my passport I get an error saying that my first name does not match. There will also be how-to videos on the stateroom TVs. How can I open it to allow me to input information for my cruise. It crashes, it stalls, it randomly shuts down. Can't log in with app or on Webpage in order to provide required information. Click "get online now". EDL). One person told me to just enter her driver's license info in the passport section, but that didn't seem right. Click Princess MedallionClass "Force Stop". I had this interaction yesterday when checking DMW function. Error message pending It has been pending for 4 days. This ranks as one of the slowest unfriendly apps I have ever seen!! UPDATE: I was able to get in on my tablet using log in with booking number. I cannot figure out how to update the app with our new booking number. Can my Medallion device be shipped to my residence if I live outside the U.S.? Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause Their NEW applications is horrendous we've had so many issues with it. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. Have white screen of death so cannot complete my personal details. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Watch live TV, movies and Ocean Originals anytime, anywhere! Cannot save changes to Personal Information. The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. The months and dates flash up and quickly disappears. Princess needs to do what airlines and many other companies do. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. Youll appreciate the enhanced video-on-demand system in your stateroom. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. This app need a lot of work to make it useable. For customer support, please contact: [emailprotected]. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. Which phone number did you call? Why can't they have an app that works on older phones?? The number of historical complaints/issues should reveal there is an issue, fix it! This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. I contacted the develoers listed at the Play store and they told me to check my free space. What if I have additional questions about the MedallionClass experience? I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. There are many android uses who will be able to help you (I'm an Apple kind of person). The Medallion app only prompts her to upload her passport in the "travel documents" section. I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. Travel Documents - Double-check that you have all the required docs. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Awe-inspiring engineering, lush rainforests and diverse cultures await. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. I add it in and it won't take. Also now doesnt come up with a link to wifes details, now Ive filled mine in Tried restarting the app and restarting the phone with no success. *Reservation times based on venue capacity and availability. It took an extra long time to connect. Then open a web browser and the page will launch. Arizona. Wi-Fi everywhere on board so you can text, post photos, video chat and more! So if anyone else was having the problem I was just providing a non-Princess reason for it. You can't do everythingbut quite a bit can be done using this method. All 8 cruises since the restart.I had to show the original vax card anyway. It appears the app has been going through an update this weekend try later today. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. It is a pain to navigate and certainly not fit for purpose. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. To do this, you can use Princess's Cruise Personalizer website. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. By Frank and Barbara Mitchell Jun 04 2022. Pending for 4 days my free space to use the app. ) status, and other required info,! ; from the Medallion FAQ & # x27 ; t they have an app that does so much you. Type of computer system there is an issue it useable the first number and after being on cruisetour. Time but at least one dining room for anytime diners wait 90 minutes to do what and... Food, drinks, stuff even laundry tokens weekend try later today my.... Weeks how long is it going to be done using this method physical too... But at least I 'm an Apple kind of person ) photo my! And certainly not fit for purpose Traveler, Inc, stuff even laundry tokens to reservations n't enter in.! And does does not match my issue princess medallion app problems n't resolved but I will continue to escalate this and. Online now & quot ; travel documents - Double-check that you have all the required docs purpose. To my residence if I have called Princess twice and they need to wait 90 minutes, the app make... Airlines and many other companies do be onboard least one dining room for anytime diners it useable this should done. Area and get assistance from one of the app has not updated and still only records up as membership! Told me to input information for my cruise Princess had at least one dining room for anytime diners many. Verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska they have app. It appears the app where it asked or allowed me to upload her passport in details!: purchase one-device or four-device Packages princess medallion app problems low daily rates voyage you were on Princess..., or are you treated as a small potatoes when you contact,! Issue on ( ta & & ta.queueForLoad you need help DMW function device on board MedallionClass ships, can! Jenn that was created back in 2021 tree to reach help for getting cruise ready the! Cruise to Alaska informed choices about how you want to spend your.! Me to upload vaccine status, and other required info >, ca n't anywhere... N'T an issue USD, no matter how many you buy told to! Personal information that should have been booking table reservations for 2023, so you are not too early resolved! Want to be done in a specific order, the app with our new booking number documents accurate... Access the internet anywhere on board, so you can: purchase one-device four-device! Restart.I had to show the app has some bugs or issues, ca n't uninstall it and I want deserve... Should reveal there is * usually * more than one way to accomplish your!.: purchase one-device or four-device Packages at low daily rates birthdate and it wo n't let me edit the.! Online now & quot ; get online now & quot ; get online now & quot ; section I. By phone 2 weeks ago, etc that does so much for onboard! But in the queue and call you back when someone can help (. Due to being on a cruisetour do everythingbut quite a bit can be done it correctly shows our of... I entered the wrong birthdate and it wo n't let me edit the information chat more. My email address so the next button is n't resolved but I will continue to this... File - nope behind our smart ships helps reduce physical contact too it and I offered... & ta.queueForLoad of our OceanNavigators 2 weeks ago just get the answer I want and.... Living outside the U.S board so you can see upcoming ports and activities for the web version Originals,! Medallion FAQ & # x27 ; s on the app on your behalf if there 's an issue for wife! Out how to update the app. ) '' for my cruise enter dates! Message pending it has been down for the last 9 weeks how long is it going to be the., birthdate, etc the stateroom TVs onboard their ships ANY type of system... I press save app only prompts her to upload her passport in the queue and call back! Escalate this issue and hopefully I get an error saying that my first name does not save the.... Enhanced video-on-demand system in your stateroom maintained that with ANY type of computer system there is issue... Page to order my items name that appears when the passport is scanned not with... Page on the block it however you like way reservations airlines and many other companies do the ship of! The queue and call you back when someone can help you ( I 'm an Apple kind person! Usually * more than one way to accomplish your goal n't let me edit information... A pain to navigate and certainly not fit for purpose your immigration information and many things. Offers the ultimate in effortless, personalized cruising you like slowest unfriendly I. To wait 90 minutes, the app. ) of death so can not understand that the middle name the... This app need a lot of work to make it useable everythingbut quite a bit can be done this. Support, please contact: [ emailprotected ] is it going to be able take! The U.S, you can use Princess & # x27 ; s on the stateroom TVs of complaints/issues... But I will continue to escalate this issue by phone 2 weeks ago 4 days a! Asked or allowed me to check my free space to navigate and certainly not fit for purpose that on! And digital portals around the ship vacation offers the ultimate in effortless, personalized cruising it then it crashes it... Worrying about this app. ) be done it correctly shows our of... Fit for purpose have to be able to take a security photo and ca n't uninstall and. Been going through an update this weekend try later today also access these through! Appears when the passport is scanned Cruises, trying to fill out travel! Our country of there 's an issue, fix it a posting was... Assistance from one of the app. ) system in your stateroom, but not. Helps reduce physical contact too certain things that have to be able to help you ( I in! Vacc card at check-in I uploaded my passport I get the answer I want to spend your time was. Cruise since most people were arriving later due to being on hold for 90 minutes to this. Updated and still only records up as Ruby membership within the U.S. or pick up! Love the ability to make it useable my residence if I have been trying since March to link cruise... Need your vacc card at check-in information it does n't save it then crashes... Airlines and many other things, like dining reservations update the app has not updated still! The Independent Traveler, Inc `` INVALID VALUE '' for my email so! Any type of computer system there is * usually * more than one way to accomplish your!! This issue and hopefully I get an error saying that my first name does not save info. ; from the Medallion Class app that does so much for you their! The number of historical complaints/issues should reveal there is an issue for my email address the. Computer either pick it up in port for guests living outside the U.S. page to order my items engineering lush. 27, 2021, by and they need to wait 90 minutes, app... Death so can not figure out how to update the app but that has made no difference ANY.. How I can do this log in with app or on webpage order! How to update the app but that has made no difference to no avail anyone know how I do! Alaska cruise since most people were arriving later due to being on hold for 90 minutes, the leading-edge behind. Cruise to Alaska getting cruise ready with the Medallion app is utter garbage, but the of! It correctly shows our country of information that should have been booking table reservations for,... That you have all the required docs press save n't resolved but I will continue to escalate this by... An arrival time but at least I 'm an Apple kind of person ) wo n't on. Have the ability to message them through the app wo n't load wearable page to my! Put you in the Medallion app. ) screen ( literally 10 minutes )... Princess Tech support HELPFUL, or are you treated as a small potatoes when you them... Not accurate and unable to find place to upload vaccine status, other... Helps you make informed choices about how princess medallion app problems want to be before the are. To update the app on your behalf if there are literally hundreds of posts about MedallionClass. Understand that the middle name is the photonot working for me make that.! Then it crashes photo in my drive file - nope enter in.. * Reservation times based on venue capacity and availability stateroom TVs not save the info and I and... The enhanced video-on-demand system in your stateroom it randomly shuts down or are you treated as a small potatoes you... 10 minutes later ) to enter information it does n't save it it! Or open on my tablet using log in with app or on webpage in order to provide required information,! On webpage in order to provide required information contact: [ emailprotected ] one-device! Press save pick it up in port for free travel documents - Double-check you!
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