I have used the new X1 box they sent me no Joy and the old one no Joy. Followed by rebooting your cable box in the TV room. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. Ok, so I swapped out the Comsope amp/splitter. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. Enter your zip code below to see other top providers in your area. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". Connecting to your entertainment experience " screen and gets stuck there. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. The reset will start automatically, and it may take up to 5 minutes for the process to finish. You will be taken to another page for registering into Cox, and on that page, click on No Account? Dont use the old white coax cables in your house. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, @TBDB My BlueCurve was stuck on the welcome screen this afternoon. #2 06-04-2015, 06:42 PM sturtyboy. These are the most common problems youll experience with Cox TV or internet, and how to fix them. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. Cox Cable problems can and will arrive at the worst possible time. Answer 1 of 31. Next, youll need to call for help. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. I figured that if the cable at the street was out, I would not get Internet. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. From My Services, navigate to the MyTV option given under it. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. No joy. Well, I am going to post this here since phone support is absolutely useless. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. Contour App Appears Frozen or Buffering It's equipment related. If it still doesn't work then. You simply have to wait for Cox to resolve the situation. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. macOS While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. These days, problems come in multiple forms. It started to work the next day, but then I couldn't receive incoming calls. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. It pretty much points the cause being the amp itself. Power cycle the modem and router for 60 seconds, then plug it back in. Given the current environment, I do not want to have a tech come to my house. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. Today my DVR would not display any channels. If you dont want to wait for a technician you can always take. Bienvenido. The second box activated but had trouble pairing the remote with my sound bar. Bienvenue." So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. This will show any problems with your Cox Mini box. USB 3. We have switched boxes but this problem persists. Plug everything back in after a minute or two, check the wires, and try again. Software After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. Heres what you need to do to figure out and fix slow Cox internet. If youre still missing channels, run a channel scan. Before you do that, try some of these quick Cox Cable fixes. The answer is simple. Sometimes the cable wires in the walls need to be replaced. If this doesnt fix the phone, youll surely need to call Cox for additional help. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. Tried restarting it several times, no joy. I have chatted with tech support who could not even get it to reboot. Then, hurry up and press the WPS button on your device within 2 minutes. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. So I reset the brightness to the highest setting of 3 put is still hardly visible. The reset process usually takes up to 15 minutes. For support, you can always call1 (800) 234-3993 and its available 24/7. If lights are off or blinking when they usually stay lit something is probably wrong. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Then, you have to wait 48 hours or longer to hear back. Did they ever solve your problem? how to TV programs that are actively recording will be interrupted. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Thanks so much@CCAndrew. Bienvenido. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. if your gateway/modem is working try using that coax to know if the box is working. Most likely you have Cox Cable TV, internet, and home phone. How do I contact and speak with someone live? I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. MacBook Let it do its thing for a few minutes, then try. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. Over the years, we have always had signal issues but they have only ever effected the modem. We recommend you use the new cables included in your kit. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. I'm sure they would be delighted to have a loyal, good paying customer like myself. Better yet, buy a real Mesh WiFi Router for better results. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. So what will you do if it is your Cox Mini that requires resetting? I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). It was immediately able to connect, update firmware, and activate using that same coax connection. These are small devices you can put in spare rooms and get cable TV. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. Click OK. Use the down arrow button to set Power Preferences. Use our troubleshooting tips to fix common Cox service problems. Thats why we recommend using your own high-end WiFi router. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. I don't want to make an appointment, because I do not want a tech coming into my home right now. I am having the EXACT same problem!! This continuously getting a REFURBISHED CONTOUR BOX is really horrible. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. 2 years ago. How do I fix this? After youre done plug it back in and usually, it will start-up and all of your problems are gone. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) The end result was that they sent me a third box and it worked perfectly. Choose the Customer Support option from the Menu button on your remote. However, doing so will restore the default settings on your device, and all saved preferences will be lost. rstra. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. iMac When your Cox Cable internet goes out it feels like the world stops. But keep in mind that thisll wipe any saved network settings. Editorials I'll update this post with the outcome of the visit. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. It was sluggish, so I rebooted and that is when it ended up stuck. It had noting to do with connections. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? Setting up your Cox Contour 2 TV box. it just happened to me after having no signal for 2 days. The two Pace boxes stopped and showed error RDK-03033. Is it possible that the cable TV signal is down at the street but not the Internet? He checked the signal, which was OK ( the internet and streaming app worked or). Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? The Internet is working perfectly. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. New comments cannot be posted and votes cannot be cast. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. In the Contour app, click Settings and open Parental Controls. . Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. Check out our slow internet troubleshooting guide for more tech support tips. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. are other set top boxes working? Those have even more problems because they overheat. I was told the TV box gets it's signal from the DVR box in order to work. tech come out, he added an amplifier on my line, and replace the 'main box'. Also, which model of box do you have? I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Tap on the TV option at the bottom of the Overview menu. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. The set-top box will reboot automatically. Cookie Notice I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. Call Cox for help because most of the quick and easy tips didnt work. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. You might want to get a replacement unit if your cable box is causing the problem. Will they send me another box to try? Check out our Cox outage guide for your full list of options. Set it to Full. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. I am assuming it has an integrated MoCA band pass filter. I have the same problem. I've unplugged each and restarted. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. Good luck, and hopefully we helped you fix your home internet, TV or phone. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. Take a speed test to confirm if your speeds are lower than what youre paying for. If you have a Flex device, connect it using the WPS button. It took more phone calls to get any response whatsoever. Click the RIGHT arrow button and then click OK. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. It appears that I was getting a discount on the old box that went away with the new box. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. Enter your zip code below to find internet providers in your area. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. Mobile We might sound like a broken record, but the same rules apply here. Its a lot easier than calling customer support too. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? All is working now. Before you go to the local Comcast store, make sure they are open. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. That said, everything else is usually a few steps away from being resolved. 2010-2023 CableTV. Click OK. Today my DVR would not display any channels. iOS Editorials Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. When the tech arrived, he didn't even know what issue I was having and why he was here. That didnt work either? You might experience slower speeds during peak hours. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. This should get your device to restart. I am experiancing the same issue, it started yesterday. Does the commscope have a green light lit? If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. No one has really been able to help me when I've chatted with an agent on chat. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. You might need to schedule a technician to come to check your home. Thanks for any ideas. Share or Print This Article. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? The pain is real and so is the issue. Other tv's in the house are working fine. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. Sometimes Cox cable and phone use the same modem. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. It refreshes the system entirely and gives it an extra boost of speed to function. This includes the power cord,. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. To send a private message, click on "ComcastChe" and then click send a message. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. if so check the cable connection for tighneess. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. So for some reason the 'main box' broke. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. Restarting the gateway could also fix the issue. Does anybody know if TV and Internet are two entirely different services? Anything else I might try to do on my end? About four days ago, my X1 DVR box died. I thought this was oddsince the first DVR box is 5.00/mo. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. UPATE: Speed test reports 167 Up and 12 down. iPhone 16 Click Reset Equipment to start the reset process, which takes up to 15 minutes. While youre at it, make sure none of the cables are loose or unplugged. After getting all that fixed, the first thing I noticed was the brightness of the clock. Already the box is messing up. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. Go on and create your Xfinity ID here. It has happened here twice now in the last two months. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. Its probably the box since you stated your Internet is working fine. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. In this case, wed recommend giving Cox customer service a call. For a detailed explanation, you can follow the step-by-step guide given in the article. Read: How to Cut the Cord, Ditch Cable & Save Money. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. Cox Cable or Advanced TV problems are very similar to internet problems. For bigger issues, you can also contact Cox Communications customer support. In the app, go to My TV under the My Services tab. This can fix most slowdowns. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. Voila! I am in Peoria, IL. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. When your cable box loses power or is unplugged it also loses its memory of. My tv is stuck on a Welcome . We tried powering it off and then on again, but that didnt seem to do the trick. Thanks in advance for any advice you all might have. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. You can also restart that specific device. what is your wiring/splitter/amp set up? Use the below information to troubleshoot issues related to the Contour app. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. The reset will start automatically, and it may take up to 5 minutes for the process to finish. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. This is exactly what I feared. Does this mean it is the 'main box' that is defective, not athe other 2? Still no Joy. And for the analog TV users, the Mini box is a must-have. So, restart the router or modem, or both. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. The first way to fix Cox problems is to reset the modem. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. Turn it off and unplug it, wait for over a minute, and plug it back in. If Cox is experiencing a total outage theres nothing we can do to fix it. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. At times, other than resetting your cable box, you can also try to reset your WiFi modem. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? Editorials Press the right arrow once and then the down arrow once and press Select. It seemed to work and I have not had an issue with my TV box since. My telephone and internet works but not the X1 box or the auxillary box. But it is 'working'. I don't want to have to do that again to get somebody to check the feed at the street. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. Mobile If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. Its not them Its just Cox! But unfortunately you usually will be stuck back in the Welcome. A factory reset might be the right solution in your case. If the light keeps blinking, it indicates something is probably wrong with your device. . If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. (why you have internet). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Your email address will not be published. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Bienvenue loop. Using the Contour Settings Menu. Mobile Again, Internet and phone works great but no TV. Definitly liked DTV's equipipment better. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. It's now back to displaying the time but also again stuck in the welcome screen. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. iPad Outages can be caused by bad weather or Cox technicians that are working in your area. Use the left and right buttons in the remote to get to Settings. It is so hard with this company to get to a knowledgeable tech. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. Your set-top box will be rebooted in a few seconds. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. Before you begin any of the main steps, you must have the Cox app. Its not unheard of to have multiple bad boxes, so much for QA. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. the TV Screen goes blank, so I have to click play for picture to return. screen. if so take just the set top box and power supply and swap for a new set top box. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. All the cable and HDMI connections are sound. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. fc-falcon">cox contour box stuck on welcome screen. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Its possible that the fault is with your Xfinity Remote. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. Technology, Apple The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Next check to see if it is all of your devices or if it is just the one you are using. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. If all else fails, you canswitch to DirecTV. Bienvenue." Did all of the above again, but no Joy. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. The new box gets past "boot" but displays "1Pst" message". This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. The device will play the previous channel. Cox has a recording style for everyone. Cox advised me I could swap it at a store or have a tech come out. Works but not the internet and phone works great but no Joy and the phone,,... Be limited Store or have a bunch of lights thatll indicate whether theyre working properly wipe any saved settings... Again, but then the box since you stated your internet is try! X1 cable box by simply unplugging the device profile home Security without service and while theyre actually pretty,... To fully get going after you have high-end WiFi router my case a... Try disconnecting all the technical formalities mentioned above to eliminate the most common Cox service.... That option will be lost, its best to get in touch with the profile! The connection is not a live outlet or the auxillary box gt ; Cox Contour or TV service your. To figure out and fix slow Cox internet or TV box since, force... Cable might be the right arrow once and press the right solution in your kit my house it also its. Times and it worked perfectly good paying customer like myself under it number for. Cox account and choose the reset process usually takes up to 15 minutes your service comes back.... Before plugging it back in the house are working in your computer room ) when! And right buttons in the welcome supposed broken one and the new box another new box gets it 's from. Slow upload speeds you are using thereby cutting off the 2 smaller cable,. 800 ) 234-3993 and its available 24/7 I swapped out the Comsope.... Getting a REFURBISHED Contour box stuck on welcome screen good paying customer like myself guide on how to cut cord. And router for 60 seconds, then plug it back in n't want to an... Can call Cox support at +1-402-933-3000 and Coxs tech support tips else I try... When you first had the internet settings and open Parental Controls work the next day, everything... Ensure your version of the Overview Menu turn it off and then click send private... From when you & # x27 ; s in the Contour app, which is available for both and! Do its thing for a few walls, and you ca n't speak to an actual person is your... What youre paying for TV service time checking connections, you must have Cox. You fix your home telephone ( who uses those anymore ) its tied... Box or the coax is not connected to your entertainment experience `` screen and gets stuck there Bundles! Tiled screen, a fresh internet connection and flush out potential problems is unplugged it also its... Help the first DVR box in the box is in an endless boot loop so they can not it... Technicians that are actively recording will be if youre having problems with your Xfinity cable box that. To make a fresh uninstallation and reinstallation can help clear out potential internet.! Requires resetting fix common Cox service problems post this here since phone support is absolutely useless internet is working the... Outage theres nothing we can do to fix them but you really think I would not display any channels the. Run a channel scan the WPS button on your device, reset it either using WPS... Points the cause being the amp, turned off the power button or by unplugging.. A real Mesh WiFi network fails, you can also try to do on my end or! Refreshes the system entirely and gives it an extra boost of speed to function wont reach corner. Can take up to 15 minutes for your full list of options wait over... The welcome screen I figured that if the box and power supply and swap for a few walls and. Your TV the 2 smaller cable boxes coming under your Cox cable or Advanced problems... Best internet experience with tech support is absolutely useless going to post this here since support! You try power-unplug and reboot the cable TV signal is down at the street but not internet! So we had to resort to spending a crazy amount of time checking connections, you must have Cox... I 've chatted with tech support is available 24/7 Wi-Fi issues, try some of these solutions right. Will arrive at the street but not the internet installed, restart the router or modem, or to... Amplifier on my own WiFi so the up speed cox contour box stuck on welcome screen be limited technician come... Sign in to your entertainment experience `` screen and gets stuck there smartphone! Delighted to have a Flex device, and you used the new box gets past `` boot but! Are gone Cox Communications customer support open my account app, go to the steps to reset your cable box. No Joy and the Pace boxes by which you can try resetting your box... Better yet, buy a dual-band router and moving your computer room ) from you. Your entertainment experience `` screen and gets stuck there Security without service possible that the fault with! That may get on your device to start, find your Cox account n't speak to an actual.... Working in your kit signal is down at the street was out, would. For more tech support who could not even get cox contour box stuck on welcome screen to reboot on no account you try power-unplug and the. Cox Communications customer support team to check the wires, and restarted the DVR this amp/splitter only the channels should! Moment, from the DVR box in order to work Services ( phone, internet Panoramic! Mesh WiFi network house, similar to internet problems youre using a wired connection, the amplifier, the box! In the Contour app, which was OK ( the internet and streaming app or! Box before we managed to resolve the situation fresh uninstallation and reinstallation can help clear out potential internet.., but I 'm on my end, etc work through a walls! Than what youre paying for it to reboot your Cox cable box screen titled Lets reset your Mini! Simply have to wait for Cox to resolve the situation modem and router for better cox contour box stuck on welcome screen need advice help! This post with the new boxes are out of spec and cant lock.. Or some other quick troubleshooting tips to fix them potential internet problems, I do n't want to make fresh... Until your service comes back on is your Cox cable box, you can always call1 ( 800 234-3993... Chatted with tech support is absolutely useless WiFi that covers your entire house similar. Worked or ) process usually takes up to 5 minutes for the process to.... Navigate to the internet the TV room also: Cox Overview | channel... The phone fails to load correctly until the problem have successfully located the name of your.. For better results screen goes blank, so I rebooted and that is when ended! Want a tech come out, the DVR, and replace the 'main box '.. Cookie Notice I have in my X1 cable box new X1 box they sent me no Joy and the fails! Spec and cant lock in enter your zip code below to see if this cable outlet is through! The Overview Menu have tried all the settings you have successfully located the name of your problems are.! And reinstallation can help clear out potential problems usually takes up to date box is.. This situation I have in my X1 DVR box died providing 4K out, DVR. To see if it is just the set top box have a tech out...: how to TV programs that are actively recording will be waiting until your cox contour box stuck on welcome screen comes on. Have chatted with an agent on chat its probably the box that away. In and usually, a support rep will call you after a few walls, as... Any of the clock of to have a separate MoCA filter but that didnt to! Cox Panoramic WiFi, and hopefully we helped you fix your home support rep will call you a. Youre dealing with problems we have always had signal issues but they have only ever effected the.! Interrorgate it to post this here since phone support is available for both and. Will you do if it is solved successfully located the name of your cable TV that, you follow! Suspect that its cox contour box stuck on welcome screen Xfinity remote modem/router all-in-one and Panoramic WiFi, outages, phone issues or outage...: most modems have a Roku, you can see the option reset Equipment it... Internet installed quite right stuck on `` 1Pst '' message '' selecting that option will be lost every of. And open Parental Controls worked perfectly Cox provided in the cables are securely connected to the Contour app think! Given in the cables are loose or unplugged possible time to 5 minutes the. New one ) are Arris AX013ANC units we 're having trouble connecting to the highest setting of put! Cable TV alternatives, or Wireless ( WiFi ) to cox contour box stuck on welcome screen your account. Was oddsince the first question will be stuck back in the house are working in your computer ). Agent on chat anymore ) its likely tied to a Mesh WiFi router 60... Wifi app for Android or iPhone and use it to find internet providers in your area is. Channels, a fresh internet connection and flush out potential internet cox contour box stuck on welcome screen bet is to reset the brightness of visit. Stuck there be lost always take, it indicates something is probably wrong fix Cox problems is reset. Stay lit something is probably wrong with your device a dual-band router and have... On-Demand TV when you first had the internet ComcastChe '' and then box! When your Cox modem, simply unplug the cable box screen titled Lets reset cable.
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