It does, however, mean that you need to invest in an installer who knows how to handle Silestone. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months. EASY FIX--find out who the manufacturer was for my Silestone. I have to decide between Suede and Polished. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. Silestone is constantly innovating to provide the most stylish surfaces that stand out for their resistance, durability, versatility, and low maintenance. Well that was almost a year ago and the Silestone is still setting loose on the countertop. For the first 2 years it was the greatest, however I accidentally left a bag of groceries on the counter that contained some frozen corn and later went to put the food away and noticed that the bag was wet and it had leaked on the countertop. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. Aesthetically, both granite and quartz are nice to look out. I've asked GA, AL and TN attorney general's to look into this issue and am writing to all three government senators and congressmen. Click here to get notifications about new complaints of Silestone. The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. Silestone is comprised of natural quartz crystals, with the remainder of raw ingredients being polyester resin, color agents, and antimicrobial protection, among other items. I am putting these pictures on social media, and, because it's in my newly built house - EVERY single contractor from the plumber to the building contractor and even our painter is aware of Stilestones decision and agree that these tops are hideous! Any concerns are usually handled with a telephone call. This means if you place hot pans and pots on them, they will get damaged by heat. But now I regret this because I paid so much money on installing this thinking that it is very durable and will last rest of my life. Silestone mimics the beauty and feel of granite and marble, but it does not require sealing or special maintenance. Contacted warranty department and they said immediately that it was caused by fissures, and they would not cover warranty. Your countertops have a big job to do. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: Oehmsen..I'm surprised he hasn't returned my call ;-). How to Get Super Glue off a Quartz Countertop, How to Restore a Dulling Granite Countertop, Copyright 2023 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. Among the choices a homeowner or designer can make are as follows. Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. Tim, I have looked at Dekton. Quartz is one of the hardest minerals in the world. Sincerely, As great as Silestones benefits sound, they arent the whole story. Guess thats changed with the bad economic times. Bathrooms are another area in the house that can benefit from customization and use of color. The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. I am in Sacramento but if there is no warranty on this product, I do not want it :-). Homeowners who like to stand out in crowds or have high design expectations like the choices and durability quartz countertops offer. Now I have been informed that my counter is on backorder even thou I asked every one of them from the manufacturer on down if my selection was available and they all said yes. I am not looking at textural finish or little pockets of texture. Appreciate any feedback. Can only see with direct lighting though. I sincerely wish I could personally take care of these issues for you, but unfortunately I can not. It is solf, velvety and perfect for your countertop. You also shouldnt stand on the countertops. Check out their online showroom for inspiration, ideas, and access to a free design tool that allows you to create a three dimensional model of the kitchen you are remodeling or building. Their skills can make the difference between a countertop full of seams or a smooth one youll love for decades. It is very difficult to repair quartz when damaged. Remove the stains by scrubbing them with full-strength vinegar and a soft cloth. For a luxury material, Silestone is widely available to the public. There are many manufacturers of Silestone. So its now October 08. If not, it adds an extra step to your project. They would probably do ok on vertical surfaces which see less dirt action. I wasn't a fan of suede Silestone until I saw it in a customer's home. We have searched online, and numerous other claims have been filed by other homeowners who complain about countertops cracking in a couple of years and Consentino denying claims. I understand and sympathize. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. It is easy to clean and has high scratch, stain, and heat resistance. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. They dont even have a suggestion on how to prevent future chips or cracks. No one came out and inspected the crack. If possible, get soft water to clean the surfaces with and get rid of any hard water that might have been left behind. Bella counter tops. Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. We did not apply force or heat to achieve such a result. You can check out QuartzKitchenCountertopswebsite for even more information. Combined with asthma, a diagnosis of accelerated silicosis from cutting engineered stone countertops in poorly ventilated workshops will be detrimental, even . // Leaf Group. Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. It was very unique from the other products I'm pretty certain it's what your looking for. Visit the section.. What is Silestone How do I know if my Silestone is original? I tested a sample: put mustard, oil, wine, catsup, etc. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. It was a large investment and we felt it would last longer then a laminate countertop. Because no two granite pieces are the same, an entirely different stone, with different colors may have to be selected to completely cover all the kitchen countertop surfaces. Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. Share your photos and videos with others to prove the truth of your words. I had a good experience with Silestone when I lived in TX. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. The polished texture is the classic finish with intense color, clarity, and shine. I've had my matte finish countertops for over 6 months now and I love them. The difference is personal in nature and in line with personal aesthetic. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. The surfaces are not only prone to food stains, but also water stains. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. Many people refer to Silestone as quartz and use the words interchangeably.How is Silestone Made? Wipe clean with a cloth and non-abrasive cleaning agent often. Some Silestone fabricators say the material can't be repaired, but a spokeswoman at Veria Marble and Granite in Rockville, Md. Silestone costs are in line with other high-end countertop materials like exotic granite, marble, concrete, and slate. Then, polish the repair to match the . 3. The straight beveled edge is square with slanted top edge. No space is too small or too big. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. Some people like the natural look and feel of granite and marble. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. Would like to know how its holding up. The kitchen is the heart of the home, particularly in modern open floor plan kitchens that connectinto the family room. With degrees in English and speech communications, Jane Wells started as a journalist. Take care and good luck Mr. Oehmsen. You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. It's matte, people. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. I met with the Clearstone rep in Dallas and his sample stone looks fine. A bull nose edge is completely finished round. The person that installed our Silestone Kitchen Counters claimed to be a Certified Silestone Installer but after 4 months of completing the work, we can not get a registration warranty number from the installer or any proof of purchase to have if we ever need to file a claim. The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. I want a smooth suede matte finish. A product from Italy that is making its way in the our market is called lapitec. Again, bonded doesn't means the same as financially sound which apparently Mr. Smith hadn't been for some time..however he was listed as a CSI on their corporate website. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. The suede doesn't show fingerprints at all. Avoid placing hot items on it. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". The basic edge is square with a slightly eased top edge. Learn how your comment data is processed. I think it's the polish that can sometimes make the engineered stones look 'fake', Has anyone ended up installing this in their home and being happy with it? Whatever cleaning product you use, thoroughly rinsing the product away when done will help preserve the life of the counter top. Although some of the install was fine, the bar area was badly mismeasured. Much is said about the type of home Silestone is best for. Desired outcome: En cliquant sur Accepter , j'accepte l'utilisation des cookies telle qu'elle est dcrite plus en dtail dans la Politique d'Utilisation des Cookies de Houzz. Brushed Quartz Countertop, Quartz - Silestone Charcoal Soapstone and Mont Quartz Nobility, Yes or No Polished Silestone for counters, Politique d'Utilisation des Cookies de Houzz. I was happy with the pattern. Silestone is the only brand that incorporates antibacterial protection system in its composition. Other stronger, industrial acids (muriatic acid per example) could damage the material. Health concerns emerge. Have you folks here used any sealers on matte/suede Silestone? I purchased my countertops last year in march it has been just over a year and my countertop cracked. Silestone countertop installation costs range from $10 to $30 per square foot. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. In the greys and whites family of colors, additional color options can be added to the color tones selected above to create a unique kitchen countertop. A representative from Cutting Edge Countertops in Perrysburg, Ohio, a Silestone dealer, has dealt with un-repairable damage to a Silestone counter top. The resin acts to seal the surface to a degree unattainable with wood, natural stone or even laminates over time. The true child of function and style, a kitchen must be functional, to assist with food preparation, cooking, and eating and have style to accommodate the homeowners unique take on their personalized home space. These tests include- 1. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. In an ideal world, your countertop would be one solid piece with no seams. Your email address will not be published. The second one is that a contract exists between Mr. Evatt and Alabama Custom Countertops to supply the materials and complete the job. The homeowner cannot place hot pots and pans on the Silestone countertop directly. Absolutely wrong. The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. The formats or sizes available depend on the Silestone treatment. The sample can also be compared to cabinets, flooring, and fixtures to obtain an overall preview to the style and design of the kitchen. Thus, the kitchen countertop color can be picked from samples rather than traveling to stone yard for faster selection and time efficiency. The silestone countertops were installed by counter fit on 3/28/2016. Because Silestone is 94% quartz, it's more scratch-resistant than Corian. Stone Systems of Houston installed the countertops in four weeks. Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. No stains at all. But now second one came up last week on June 7th, 2022. High acidic content has been known to damage the quartz countertop surface. This co. has setup a system with so many middle men that know one knows whats going on. Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. Heat Resistant. Silestone is a non-porous surface and highly resistant to stains from coffee, wine, lemon juice, olive oil, vinegar, makeup and many other everyday products. An ogee edge is a conclave arch that transitions into a cortex arch. The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. Countertop slab formats are offered in two sizes: standard 55 x 120 or jumbo 63 x 128. Flooring tiles come in the five following sizes: 12 x 12, 12 x 24, 12 x 35, 18 x 18, and 24 x 24. Quartz is a high-end stone and it has a high-end price tag that goes with it. I see why the "25 year" warranty is not given until after you have already paid and install completed. A quick search of threads will lead you to lots of unsatisfied customers. 5 Reasons Why Toronto Is the Perfect Place to Start with Green Wall Design. If you didn't manufacture my Silestone, who did? Input your search keywords and press Enter. Thats how I found out that Mr. Smith was having "problems". To repair it or replace it. Trends and popular colors can be added throughout the year and are not dependent on what is produced by the earth when granite and marble stone is quarried. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. So it was very expensive for me. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. He was already on credit hold since he owed us over 100k. The complaint has been investigated and resolved to the customers satisfaction. The available color tones range from light grey to white, cream to beige, dark grey and black, yellow and orange, pink and red, green, blue, and brown. i can certainly sympathize with Mr. Evatt's situation, however because of Mr Evatt's telephone call that we were first notified that there might be a problem with his contractor. on 3/4/2016. Silestone is not heat resistant. The best counter aesthetically is one that you like best. Its Stone Systems of Atlanta--if you read the messages above you'll find that they deny that they actually had an order for my Silestone. Of course, the CSI I hired lied about that issue as well since he told me numerous times "he would make things right"guess never trust a flim flam man or Silestone. Installed polished and happy we did. This characteristic prevents water and liquids from absorbing and leaving a stain. Just another broke process in their CSI approach. Silestone by Cosentino is the indisputable leader in the world of quartz, offering over 70 stunning colors in 3 unique textures. He continued to prepare it and install it and said "I hope you like streaks and marks because this stuff is terrible'. Counter top material that chips on all edges on regular use. CAN YOU believe it? Silestone is one of the largest manufactures of Silestone in the world. Nonetheless, when I talked to the corporate office, they told me that Mr. Smith manufactured all his material out of Stone Systems. Just hope Silestone will learn a valuable lesson. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. Silestone is more difficult to repair. Like all of the features and benefits discussed in relation to kitchens, bathrooms can use Silestone in countertops, floors, sinks, walls, and floors. The edges of the Silestone surface is also customizable. Its a simple question..why won't you answer? I've only fabricated this product so far for show rooms and home shows. Silestone vs. granite cost is similar. With all the talk of defrauding the American people by banks and customer rights, at the very least I hope they come down hard on these third party relationships that are established. Best touch Ever The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains and marks. Remember to wipe with a cloth, clean up spills right away, and avoid placing hot items on the surface directly. Well after three weeks I"m still waiting for a phone call back from Mr. Oehmsen who actually is a nice guy and seemed to want this resolved. Jeanette, if you happen to be in the neighborhood, Gilmans Kitchen and Bath in San Mateo has both Dekton and Silestone Suede in Lagoon installed on an island and desk in their shop. Soapstone is just so soft and anything will scratch or engrave it. Sangeetha Panugonda how is your Suede finish held up? Use a soft, natural cloth and a non-abrasive cleaning agent to protect the shiny surface. Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. If you've had trouble and actually ordered from a CSI and had this kind of fraud committed, its time to act as consumers. To avoid stains, make it a habit to remove spills immediately they happen. The last change I ordered was to the bar installation (incorrectly installed) and paid Mr. Smith a deposit for the installation of pieces to support the extension of the bar. It has grown since. This is so frustrating clearly there is a defect and the warranty is just We installed a new kitchen in our 15 year old house. Tom, Since April of 2008, I have been waiting for a proper install of the Silestone product. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. For one of the walls, wall cladding can be used in a different color to create visual centerpiece or mimic tile designs common in new bathrooms. And many manufacturers will not warray matte stone at all, if they even make it anymore. After discussing different installation options, we chose to use lowes installer which was counter fit (sacramento ca.). And for Silestone it's "Suede." The non-porous structure of the Silestone is great for high use or traffic areas of the home, like a mudroom or kitchenette in the family or rec room. CLARIFICATION: The original complaint was filed with Silestone Corporate in TX months ago and a few weeks ago. With natural stone comes natural variation. Clearly the product is failing. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. If necessary, scrub the area with a non-abrasive sponge or soft cotton pad. How Can You Save On Energy Bills In 2023? Matte finishes have pits (that is the texture you see) that hold onto all the oil and dirt. When the stone develops a large crack or scratch, you have no way other than to replace the entire slab. You can purchase slabs from big-box retailers. I'm not concerned about my situation but I think those individuals that did purchase Silestone and were defrauded by Mr. Smith need Silestone's help..not this legal crap and the usage of this 3rd party argument to protect themselves. Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. Fast forward to thanksgiving 2017 - yes, a mere 20 months after the installation. my questions yet. The top of the bar was actually almost 5-6 inches longer on one side then the other. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. Thanks, The good news, though, is that Silestone comes at a variety of price points. I guess I was a Silestone customerdon't really know for sure anymore. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. That solid surface doesnt just keep out bacteria but stains as well. We immediately took down his name from the website, and sent him a certified letter requesting that he complete the jobs that we was contractually liable for. As with all Silestone natural quartz products, Suede is naturally non-porous and never needs to be sealed. So kindly do something about it. My direct telephone number is [protected] ext 109. If can melt if you place hot items on it without a protective heat pad beneath. Silestone is easy to maintain. If you allow them to sit there for long, they will create a stain. And really unknowledgeable field reps. New, modern, and contemporary are the best types of kitchens to use Silestone. They should be ashamed of not working to resolve these issues quickly. Because of its durability and low maintenance, it is a great solution for high traffic areas of the home. granite image by Andrzej Solnica from Fotolia.com, Modern elegant kitchen image by MAXFX from Fotolia.com, sunday cooking image by Lovrencg from Fotolia.com, cleaning pillow image by Tomo Jesenicnik from Fotolia.com, spilled drink image by Jeffrey Sinnock from Fotolia.com, glass cleaner image by Randy McKown from Fotolia.com. Personnaliser mon exprience l'aide de cookies, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Polished Quartz vs. When I attempted to reach him last week he was hospitalized with a stroke. Soft, natural stone or even laminates over time oil, wine, catsup etc! With degrees in English and speech communications, Jane Wells started as a is!, if they even make it anymore to stone yard for faster selection and time efficiency cotton.... 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